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  1. American Publishers
  2. Registration, Login, & Technical Assistance

Registration, Login, & Technical Assistance

Account Registration & Login

  • The website is not responding or will not allow me to proceed past the page I am on.
  • Where can I see all of my sales?
  • When I try to login, I am told that my name or password is incorrect.
  • I reset my password, but have not yet received my reset password email. What should I do?
  • How many emails do I have to send to launch my account?
  • How can I add additional email addresses to my account after I launch it?
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Video, Picture, & Avatar Voice Functions

  • I am not able to get my video to upload correctly.
  • Where can I hear my voice recording and see my uploaded video?

System Errors & Site Functionality

  • The website is not responding or will not allow me to proceed past the page I am on.
  • I am receiving a System Error. What should I do?

Site Emails

  • Some of my emails have a "Bounced" status. What does this mean?
  • What does it mean when my emails have a "Queued for Sending" status?
  • How many emails will my customers receive?
  • I would like to stop receiving emails.
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